Refund policy

Return & Refund Policy

At Footza, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility Criteria

You may request a return if:

  • The item is unused, unworn, and in its original condition

  • Original packaging, tags, and labels are intact

  • The return request is made within the allowed timeframe

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Returns must be requested within 5 days from the date of delivery.
Requests made after this period may not be accepted.

To initiate a return, please contact us at braagmart@gmail.com with your order number and reason for return.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 2 days.

  • Refunds will be issued to the original payment method used at checkout

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

If you wish to exchange an item (for a different size, color, or product), please contact us within the return timeframe. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within next day of delivery.

To help us resolve the issue quickly, please share clear photos or videos of the product and packaging. We will arrange a replacement or refund at no additional cost, where applicable.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn items

  • Items damaged due to misuse or improper handling

  • Clearance or sale items (unless defective)

  • Gift cards or promotional items

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us

  • Shipping charges are non-refundable unless otherwise stated

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

  • Store Name: Footza

  • Email: braagmart:gmail.com